FAQ's

HOW DO I RETURN AN ITEM?

Please securely repackage your item. We recommend you select an insured shipping and postage method. You are responsible for your item until it reaches us. All return shipping costs are to be paid by the customer. Please send to:

Natalie Begg, PO Box 96 Balaclava 3183

HOW LONG WILL IT TAKE TO  RECEIVE MY ITEM?

Within 3-10 days. If you require within 3 days please let us know so that we can fast track your order.

WHAT DO I DO IF MY ITEM IS FAULTY?

Please send back to:

Natalie Begg, PO Box 96, Balaclava 3183

If your item is found faulty we will refund you the expense of returning the item and cover all shipping costs for the replacement. 

HOW DO I CARE FOR A SILK GARMENT?

Please follow care instructions on care tag and swing tickets OR read our blog titled Taking Care of Silk: All Your Silk Care Questions Answered

MY GARMENT WAS DAMAGED AFTER WEARING IT, CAN YOU REPAIR IT?

At Natalie Begg we want your garments to last a lifetime, so we will repair any of your Natalie Begg garments free of charge to ensure longevity. Please post your garment/s to the address below including a prepaid satchel (with tracking number) with your address on it and we'll return your garment repaired within 10 days. Please find details and terms HERE

WHO CAN I TALK TO ABOUT AN ORDER? 

Please direct message us via the chat bot by pressing the CHAT box on the bottom of the front page at www.nataliebegg.com. Otherwise, please email us at sales@nataliebegg.com and let us know when is a good time for us to call you.